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We attended the occasion ‘Digital Day’ organised by ICICI Lombard Common Insurance coverage Firm Ltd. showcasing the corporate’s digital capabilities.
The occasion illustrated the insurer’s digitally-enabled capabilities to incrementally enhance each step of the shopper journey from engagement, buy, threat administration, servicing, and claims processing to renewals.
Whereas the proportion of digital sourcing as a proportion of whole sourcing stays in single digit as of now, the digitalisation measures throughout each enterprise course of is quick evolving right into a long-term enterprise moat.
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